Terms of Service · Privacy & Data Policy · Website Disclaimer
Website and service policies
Sol Sepia Design Services (also trading as Sol Sepia Design or Sol Sepia) Licence: CN-6040196 · United Arab Emirates Last Updated: 19 June 2026
1. Acceptance of Terms By accessing this website or engaging the services of Sol Sepia Design Services (“the Business”, “we”, “us”, “our”), you agree to these Terms of Service. If you do not agree, please do not use this website or engage our services.
2. Services We Provide We offer creative services including, but not limited to:
Visual identity design
Social media template kits
Promotional design support
Video content production (where applicable)
Custom surface pattern design
Educational experience design
The scope, deliverables, and timeline of each project are confirmed in a written proposal and contract agreed before work begins.
3. Your Responsibilities as a Client To help us deliver the best results for you, you agree to:
Provide accurate and complete information relevant to your project
Supply required copy, content, and materials in a timely manner
Give clear, considered feedback within agreed timeframes
Avoid sharing sensitive personal or confidential information via website forms or unsecured channels
Delays in providing materials may affect project timelines. We will always communicate clearly if this becomes an issue.
4. No Marketing or Financial Advice We may share general opinions during our collaboration, but we do not provide marketing, legal, financial, or business advisory services. Any suggestions made during a project are not professional advice. You remain solely responsible for your business decisions and outcomes.
5. Intellectual Property Ownership of deliverables is confirmed in your individual contract. As a general guide:
Full copyright for visual identity work transfers to you upon receipt of final payment.
Surface pattern designs may be licensed to you or fully transferred, depending on your agreement.
Video and static content is owned by you upon full payment, unless otherwise agreed.
We retain the right to feature completed work in our portfolio, social media, and marketing materials unless you request otherwise in writing. We do not formally register copyright on your behalf.
6. Payments Payments are accepted via bank transfer, cash, or Ziina payment link. We do not directly process or store your credit or debit card details. When you pay via a Ziina payment link, your payment is processed securely by Ziina Payment LLC, which is licensed by the Central Bank of the UAE (Licence No. 1112672) and uses PCI-DSS-certified technology. For details on how Ziina handles your payment data, please see their privacy policy at ziina.com. All payment schedules, deposit requirements, and refund terms are confirmed in your individual project contract.
7. Limitation of Liability To the fullest extent permitted under UAE law:
We are not liable for indirect, incidental, or consequential damages arising from use of our services.
We are not responsible for your business performance, revenue outcomes, or the actions of third parties.
We are not liable for how you choose to use or share our deliverables.
Our total liability is capped at the amount paid by you for the specific service in question.
8. International Clients We welcome clients from outside the UAE. If you are based internationally, you are responsible for ensuring that your use of our deliverables complies with the laws and regulations in your own country.
9. Governing Law These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the competent courts of the UAE.
1. Information We Collect Via our website (Tilda) Our website is built and hosted on Tilda (tilda.cc). When you submit an enquiry or complete a form, we may collect:
Name
Email address
Business name
Location
Website or social media links
Project details and service selection
Booking information
Analytics We use Tilda’s built-in analytics and/or Google Analytics to understand how visitors use our website. This data is anonymised, it does not personally identify you. It may include page views, session duration, and general device or location data. Payments When you pay via a Ziina payment link, your payment information is collected and processed directly by Ziina, not by us. We do not receive or store your card details. Testimonials If you provide a testimonial, your name and business name may be published on our website or social media with your explicit consent.
2. How We Collect Your Information We collect information through:
Tilda website forms (enquiries, lead capture, price list requests)
Google Forms
Email communication
Google Calendar booking system
WhatsApp
Instagram direct messages
Google Meet
Phone calls
Ziina (payment transactions only - handled by Ziina directly)
3. How We Use Your Information We use your information to:
Respond to enquiries and provide our services
Schedule appointments and manage bookings
Send you requested pricing or project information
Send occasional updates or offers (only where you have given consent)
Understand and improve our website through anonymised analytics
We do not sell your personal information.
4. Cookies & Website Tracking Our website, hosted on Tilda, uses cookies and similar tracking technologies to help the site work properly and to understand how it is used. Cookies used may include:
Essential cookies - required for the website to function
Analytics cookies - for anonymised visitor behaviour (via Tilda Analytics and/or Google Analytics)
Third-party cookies - from integrated services such as Google
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect how the website functions. For full details on how Tilda uses cookies and handles data, please see: tilda.cc/en/privacy-policy/
5. Marketing Communications By submitting certain forms, you may opt in to receive occasional updates or offers from us. You can unsubscribe or withdraw consent at any time by contacting us directly.
6. Data Storage & Security Your information may be stored across the following platforms:
Tilda (tilda.cc) - website platform; stores form submissions and lead data on its own servers
Ziina (ziina.com) - payment processor; stores payment transaction records
Google Workspace - Drive, Gmail, Google Forms, and Google Calendar
Secured personal devices - laptop and external hard drive (design files only, non-sensitive)
We protect accounts with two-factor authentication and apply reasonable administrative, technical, and physical safeguards. That said, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Third-Party Platforms We use trusted third-party platforms to operate our business. Each is responsible for its own data practices:
Tilda (tilda.cc) - website hosting and contact forms - tilda.cc/en/privacy-policy/
Google (Workspace, Analytics, Calendar, Meet) - policies.google.com/privacy
Meta (Instagram, WhatsApp) - privacycenter.fb.com
We are not responsible for the data practices of these third-party providers and encourage you to review their privacy policies if you have concerns.
8. International Data Transfers Data may be stored or processed on servers outside the UAE through providers such as Google and Tilda. By using our website and services, you acknowledge this. We only work with providers that maintain recognised security standards.
9. Data Retention We retain your personal data only for as long as necessary to provide our services, meet legal obligations, or fulfil legitimate business needs. When data is no longer required, we delete or anonymise it.
10. Your Rights Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or outdated data
Request deletion of your data, subject to any legal obligations we must meet
Object to certain uses of your personal data
Withdraw consent at any time, where we rely on consent as the basis for processing
To exercise any of these rights, please contact us via the email address on our website. We will respond promptly.
11. Questions & Contact If you have any questions about this policy or how we handle your data, please reach out via the contact details on our website. We are always happy to help.
1. Promotional & Advertising Disclosure Sol Sepia Design Services may share client projects, collaborations, and creative work on this website and our social media channels. This content may include:
Work created for clients
Collaborative projects and partnerships
Sponsored or paid promotional content, where applicable
Any paid promotions or sponsored content will always be clearly disclosed. Unless explicitly stated, featured businesses are not formal affiliated partners and no endorsement is implied or guaranteed.
2. Third-Party Business Disclaimer When we feature client businesses, products, or services, we do so in good faith as a representation of our creative work. We do not guarantee the performance, safety, legality, or quality of any third-party business featured on our platforms. Users should conduct their own research before engaging any featured business. Sol Sepia Design Services is not liable for any loss, damage, or harm arising from interactions with third parties featured on our website or social media.
3. No Guarantees We take pride in the work we create, but we cannot guarantee specific business outcomes. Design is a powerful tool but results depend on many factors outside our control, including market conditions, business strategy, and audience behaviour. Sol Sepia Design Services does not guarantee business growth, revenue increases, engagement metrics, or commercial success as a result of our services.
